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Privacy Policy

Tensil Inc. Privacy Policy
Last Modified January 22, 2020

This document describes the policy that governs the  information we process to support the Bettercam application.  When you choose to share the information below with us, we collect and use it to operate our services. This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, and delete your information.

Information we collect and utilize is categorized into three areas:

  1. Information you choose to submit

  2. Information we collect related to your usage of the service

  3. Information we collect from and share with third parties

Information you choose to submit

Account Information

When you create an account, you must provide us with some personal data so that we can provide our services to you. This includes a username, a password, and an email address or phone number. We also collect the content you create, upload, or receive from others when using our services. This includes things, photos and videos you save and comments you make on videos.

Contact Information and Address Books

We use contact information, such as your email address or phone number, to authenticate your account and keep it secure. We also use contact information to enable you to connect with others on the service. If you provide us with your phone number, you agree to receive text messages from the service to that number as your country’s laws allow. We also use your contact information to market to you as your country’s laws allow, and to help others find your account if your settings permit, including through third-party services and client applications. You can choose to upload and sync your address book so that we can help you find and connect with people you know.

Media Capture

We provide several different types of  video and image capture capabilities within the application. In order to enable the DVR feature that lets you save media after you see it, we store all of  the media taken with the camera for any session (a session is the duration when you open the camera until you exit the camera) on your device, including media that you don’t take a specific  action to capture or save. The different media capture features let you make a decision to deliberately capture or save media permanently which is then transferred from your device and stored in shared cloud folders as well as on  your phone’s camera roll. We do not transfer any media from the device that you do not deliberately capture or save from within the application. All of the media captured in the application with the DVR is stored temporarily on the device and can be accessed from memory until it is discarded or written over by the device.  

Messages and media sharing

We provide certain features that let you share content, communicate and control who sees your content. When you communicate with others by sending or receiving Messages, we will store and process your communications and information related to them. When you message people and share media, remember that others have copies of your media, even if you delete these, which they may download, duplicate, etc.

Information we collect related to your usage of the service

Additional Information We Receive About You

We receive certain information when you use our services and from third parties. Like the information you share with us, we use the data below to operate our services.

  • Cookies, Log Data other Information

  • Location Information

  • Other Third Parties and Affiliates

Cookies, Log Data and other information

We use various technologies to collect and store information, including cookies, local storage, databases, and server logs. We use cookies and similar technologies to collect additional website usage data and to operate our services. We receive information when you view content on or otherwise interact with our services, which we refer to as Log Data. This Log Data includes information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information (including device and application IDs), search terms, and cookie information.  We use Log Data to operate our services and ensure security.

Location Information

We collect information about your location when you use our services, which helps us offer features such as connecting with parents from a youth sports team at an event. We acquire location information when you sign up, which we get from signals such as your IP address or device settings, to securely and reliably set up and maintain your account and to provide our services to you. Subject to your device settings, we may collect, use, and store additional information about your location to operate our services.

Information we collect from and share with third parties

Service Providers

We engage service providers to perform functions and provide services to us in the United States and other countries. For example, we use a variety of third-party services to help operate our services, such as hosting our various websites and blogs, and to help us understand the use of our services, such as Google Analytics,  Amazon Web Services and Amplitude. We may share your private personal data with such service providers subject to obligations consistent with this Privacy Policy and any other appropriate confidentiality and security measures, and on the condition that the third parties use your private personal data only on our behalf and pursuant to our instructions.

Legal Compliance

Notwithstanding anything to the contrary in this Privacy Policy or controls we may otherwise offer to you, we may preserve, use, or disclose your personal data if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the safety of any person; to protect the safety or integrity of our platform, including to help prevent spam, abuse, or malicious actors on our services, to address fraud, security, or technical issues; or to protect our rights or property or the rights or property of those who use our services. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your personal data.

Affiliates and Change of Ownership

In the event that we are involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, your personal data may be sold or transferred as part of that transaction. This Privacy Policy will apply to your personal data as transferred to the new entity. 

Managing Your Personal Information With Us

You control the personal data you share with us. You can access or rectify this data at any time. You can also delete your account.

Our use of your data

We use the information we collect from all our services for the following purposes:

  • To provide our services. We use your information to deliver our services, like creating groups and capturing and sharing media.

  • To Maintain & improve our services. We also use your information to ensure our services are working as intended, such as tracking issues or troubleshooting issues that you report to us. And we use your information to make improvements to our services — for example, understanding connectivity issues impacting uploading video.

  • To Develop new features. We use the information we collect to develop features and services.

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